Belize Sugar Industries Limited (BSI) would like to hear from you. Do you have any concerns?
Belize Sugar Industries Limited seeks success in all of its business endeavors, however, we can only do so while upholding the highest standards of ethical conduct and all of the laws, domestic and foreign, that apply to our work. In this manner, we uphold the commitments we have made to our key stakeholders – our customers, suppliers, employees and neighbors as well as various government agencies, our lenders and shareholders.
Our principles are actionable and we are prepared to do what is necessary to ensure the company is managed in full compliance with our commitment. You can help us achieve this goal. Our Compliance Reporting System, provides you and all other stakeholders with a dedicated communication channel for reporting potential instances of non-compliance.
IMPORTANT: If your message is not related to a concern (i.e. products or services, jobs, interest in sales) please contact our Customer Service Representative at maritza.maaz@asr-group.com, Human Resources at hr.belize@asr-group.com or for other general information at infobelizesugar@asr-group.com. How to Report a Compliance Concern?
Our Compliance Reporting System is available 24/7, 365 days a year.
1. You can choose to use a web form (available 24/7, 365 days a year) by filling out the following form below. You can also call the International Relations department during normal working hours to leave details of your complaint: +501 322-2150 (Ext. 230, 100 or 151) or our hotline number at +501 670-0041.
2. We take all concerns seriously and will investigate any grievance based on our internal procedures (For further details, see ‘What happens after I submit my report’ below the submission form).
Submission Form
Notice:
By filling out the form below, you understand and agree the information will be sent directly to the company for internal processing and investigation. Kindly send copies of documents, screenshots or witnesses information who can corroborate your report to our grievance email: infobsi@asr-group.com
All fields are required except where indicated.
If you are an employee, please read the section, ‘Important Notice for Employees,’ below the submission form.
What happens after I submit my report?
1. Acknowledgement
We will acknowledge receipt of your report within five working days. It may take longer during a public holiday. If your initial report does not include enough evidence, and you provided your contact information, we will get in touch with you to ask you to provide more evidence.
2. Investigation
The report will be studied carefully. We will open a case in our grievance mechanism if the report is credible and includes enough evidence. The case will then be assigned to the International Relations team who will lead the investigation regarding the incident. Our team may conduct confidential interviews with employees, contractors or anybody they feel is relevant to the investigation. We will only involve people who need to be involved.
3. Decision and Feedback
After reviewing all the findings of our investigation, we will decide if a breach has taken place, and, if the case, take action.
Important Notice to BSI Employees
All employees are subject to ASR Group’s Whisteblower Policy. To read more about this policy in Our Code of Ethics and Business Conduct, kindly click here.
Important Notice to the General Public:
Filing a report in good faith means that you provide all the information you have and that you sincerely believe this information is true.
In order to facilitate our company to conduct actionable and effective investigations, please include a detailed description of the incident (who, what, when, how) and supporting evidence (e.g. copies of documents, screenshots, or names of witnesses) that can corroborate your report. Please note that general assertions cannot be investigated.