IT Site Support Specialist

This position requires a variety of technical and analytical duties within the IT environment and industrial setting. In this role, you will troubleshoot and resolve technical infrastructure issues that include desktops, laptops, printers, phones, network, cloud equipment, and collaborative technologies.

 Qualifications and Experience:

  • Bachelor of Science Degree in Information Technology or related field

  • Minimum 2 years of relevant experience in a similar post

 Skills, Abilities, and Personal Attributes:  

  • Excellent customer service skills

  • Meticulous attention to detail

  • Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures

  • Excellent problem-solving skills with the ability to develop innovative solutions

  • Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives

  • Strong team player with excellent collaboration skills

  • Demonstrate a strong willingness to learn and adapt in a fast-paced environment

  • Ability to speak and write Spanish is an asset

Roles and Responsibilities:

  • Provide a high level of local and remote customer service

  • Close help desk tickets within the required time frame

  • Maintain inventory in Asset Inventory System

  • Maintain site standards and documentation in accordance with enterprise procedures

  • Provide support for projects by completing designated tasks and meeting deadlines

  • Support windows laptops and desktops including replacement, configuration and deployment

  • Support the replacement of CISCO network and HP cloud equipment

  • Troubleshoot all client issues, connectivity, package deployment and virus removal

  • Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices

  • In depth knowledge of Windows 10 and Microsoft Office Suite

  • Knowledge of Windows Active Directory architecture and its interaction with the desktop environment

  • Knowledge of Wi-Fi security and access

Letters of application accompanied by a Résumé, Police Record, two reference letters and copies of recent transcript should be submitted to:

 Human Resources Representative

P.O. Box 29, Tower Hill, Orange Walk

Or email

HR.Belize@asr-group.com

DEADLINE FOR SUBMISSION OF APPLICATION FORM AND ALL REQUIRED DOCUMENTS IS SEPTEMBER 11, 2024.